{"id":5556,"date":"2022-02-10T13:51:36","date_gmt":"2022-02-10T13:51:36","guid":{"rendered":"https:\/\/condadodemartiniega.com\/?page_id=5556"},"modified":"2022-02-18T16:13:00","modified_gmt":"2022-02-18T16:13:00","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/condadodemartiniega.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5556\" class=\"elementor elementor-5556\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d593b5 elementor-section-full_width qodef-elementor-content-grid elementor-section-height-default elementor-section-height-default\" data-id=\"8d593b5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-77884f6\" data-id=\"77884f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\n\n\t\t<div class=\"elementor-element elementor-element-7430bee elementor-widget elementor-widget-sante_core_section_title\" data-id=\"7430bee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sante_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m  qodef-section-title qodef-alignment--left   qodef-st--caption\">\n\t\t    <span class=\"qodef-m-caption\" style=\"margin: 0 0 4px 0\">Any questions?<\/span>\n\t\t<h2 class=\"qodef-m-title\" >\n\t\t\t\t\tFrequently Asked Questions\t\t\t<\/h2>\n\t\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffef064 elementor-widget elementor-widget-text-editor\" data-id=\"ffef064\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tHere are the most common questions from our customers.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c83fb3c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c83fb3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d66f5c elementor-widget elementor-widget-sidebar\" data-id=\"1d66f5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"widget widget_search\" data-area=\"faq-sidebar\"><form role=\"search\" method=\"get\" class=\"qodef-search-form\" action=\"https:\/\/condadodemartiniega.com\/en\/\" data-trp-original-action=\"https:\/\/condadodemartiniega.com\/en\/\">\n\t<label for=\"qodef-search-form-69eee38ca8853\" class=\"screen-reader-text\">Search for:<\/label>\n\t<div class=\"qodef-search-form-inner clear\">\n\t\t<input type=\"search\" id=\"qodef-search-form-69eee38ca8853\" class=\"qodef-search-form-field\" value=\"\" name=\"s\" placeholder=\"Search\" \/>\n\t\t<button type=\"submit\" class=\"qodef-search-form-button\"><span class=\"qodef-icon-elegant-icons icon_search\" ><\/span><\/button>\n\t<\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-76b6b91\" data-id=\"76b6b91\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c580052 elementor-widget elementor-widget-text-editor\" data-id=\"c580052\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"1\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>1. How to place an order<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc703aa elementor-widget elementor-widget-text-editor\" data-id=\"dc703aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOrders are made through our website in a simple and fast process.\nThe steps are as follows: choose product, choose format and quantities, add to cart, bag and checkout, finalize purchase.\nThen you will have to complete the delivery and billing details (if necessary) and select the most convenient payment method for you, either via Paypal or by Credit Card. Here the purchase process ends.\nLater your order is validated when the payment is confirmed. The shipping management is made the day after the purchase. You will receive an email with the details of it.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a60b27 elementor-widget elementor-widget-text-editor\" data-id=\"3a60b27\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"2\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>2. What is included on the prices shown on the website?<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-794c14a elementor-widget elementor-widget-text-editor\" data-id=\"794c14a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAll prices are indicated in Euros (\u20ac) and include the applicable VAT at all times. These prices do not include the transport costs corresponding to the shipment of the products, which are detailed at the end of the purchase process, since they vary according to the shipping area and the formats sent.\nFor orders over 70\u20ac the shipping cost is FREE.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e67708d elementor-widget elementor-widget-text-editor\" data-id=\"e67708d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"3\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>3. I don\u2019t live in Spain, how can I buy your products?<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87ceb73 elementor-widget elementor-widget-text-editor\" data-id=\"87ceb73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAt the moment our website is designed for shipments to people located in the national peninsular territory.\nIf you live in the Canary Islands or the Balearic Islands, or if you want to send a shipment abroad, we can provide you personalized assistance. Please contact us via email at info@condadodemartiniega.com and let us know exactly what you are interested in (contact name, products, quantities, shipping address, phone number, etc.). We will reply to your query as soon as possible.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ce4d6d elementor-widget elementor-widget-text-editor\" data-id=\"8ce4d6d\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"4\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>4. I would like to buy large quantities\u2026<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d0b6a2 elementor-widget elementor-widget-text-editor\" data-id=\"1d0b6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGo ahead then! We adapt ourselves due to the wide range of clients with very different profiles we have, ensuring that they are always satisfied and proud of our products. From large importers, distributors, restaurant groups, private corporations and private restaurants, to small delicatessen or private stores. We come to all of you.\nPlease contact us by phone at +34 630891736 from 9:00 a.m. to 5:00 p.m., Monday to Friday; or via email at <a href=\"mailto:info@condadodemartiniega.com\">info@condadodemartiniega.com<\/a>We are glad to assist you.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f4aa84 elementor-widget elementor-widget-text-editor\" data-id=\"5f4aa84\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"5\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>5. When will I receive my order?<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7248cd elementor-widget elementor-widget-text-editor\" data-id=\"e7248cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOnce received, orders are managed and shipped on the next day working day, using the logistics platforms contracted according to convenience.\nShipments are delivered within 24\/72 hours, generally depending on the place of destination and other conditions that do not directly depend on us.\nThe first to consider is the festive calendar of the Comunidad Foral de Navarra, Corella is where all online orders are sent from.\nAt any time you can track your order through the link you will receive in your email, using the tracking number provided in it.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c007a7c elementor-widget elementor-widget-text-editor\" data-id=\"c007a7c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"6\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>6. How could I get in touch with Condado de Martiniega?<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc6dfd1 elementor-widget elementor-widget-text-editor\" data-id=\"fc6dfd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAny queries can be consulted by phone at +34 630891736 from 9:00 a.m. to 5:00 p.m., Monday to Friday; or via email at info@condadodemartiniega.com. You can also write to us directly from our Contact section. <a href=\"mailto:info@condadodemartiniega.com\">info@condadodemartiniega.com<\/a>. You can also write to us directly from our Contact section. <a href=\"https:\/\/condadodemartiniega.com\/en\/contacto\/\">Contact<\/a>.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b4c912 elementor-widget elementor-widget-text-editor\" data-id=\"0b4c912\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"7\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>7. That's not what I ordered, what should I do?<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7d0a2 elementor-widget elementor-widget-text-editor\" data-id=\"2c7d0a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIf there has been a mistake when preparing your shipment, please let us know by phone at +34 630891736 or via email at <a href=\"mailto:info@condadodemartiniega.com\">info@condadodemartiniega.com<\/a> detailing the incident. Please do not open or manipulate the products and keep them in the original packaging. We will sort it out as soon as possible.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-199ed2b elementor-widget elementor-widget-text-editor\" data-id=\"199ed2b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"8\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>8. I have received my order but it is open and leaking, what should I do?<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d4714 elementor-widget elementor-widget-text-editor\" data-id=\"55d4714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe sell packaged liquid products and breakages can occur at any point in the logistics chain. It is not frequent but it can happen. The transport agency, if it sees that there is a package that is leaking liquid, has the obligation to stop its delivery.\nHowever, if when you receive the box, you see that it has been opened or damaged, or you think it has been manipulated or it leaks, please take photos and videos and open it carefully. Report the incident immediately via email <a href=\"mailto:info@condadodemartiniega.com\">info@condadodemartiniega.com<\/a> or via phone\/whatsapp at +34 630891736. We will sort it out urgently.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f04ccd elementor-widget elementor-widget-text-editor\" data-id=\"8f04ccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>9. Could I return my order?<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5cd5cc elementor-widget elementor-widget-text-editor\" data-id=\"b5cd5cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You have up to 14 calendar days from the order delivery to return it without having to indicate the reason or incurring any additional cost.<br \/>In this case, contact us via email <a href=\"mailto:info@condadodemartiniega.com\">info@condadodemartiniega.com<\/a> or by phone at +34 630891736 from 9:00 a.m. to 5:00 p.m. , Monday to Friday, to inform us of the return.<br \/>If there are other reasons why you want to return the order, please let us know in the same way.<br \/>However, it is convenient to consult the <a href=\"https:\/\/condadodemartiniega.com\/en\/terminos-y-condiciones-generales-de-compra\/\">General Conditions for Purchasing<\/a> that appear on our website where all the terms are detailed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2552279 elementor-widget elementor-widget-text-editor\" data-id=\"2552279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>10. How to get discounts?<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0739e0 elementor-widget elementor-widget-text-editor\" data-id=\"c0739e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOfrecemos los mejores productos a nuestros clientes, pero adem\u00e1s lo hacemos al mejor precio, con promociones, sorteos y descuentos que anunciamos en nuestras redes sociales y web.\nSi quieres aprovecharte de las ofertas, suscr\u00edbete en nuestra web y estar\u00e1s al tanto de todo. \u00a1Te esperamos!.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Alguna duda? Preguntas Frecuentes Aqu\u00ed est\u00e1n las preguntas mas habituales de nuestros clientes. 1. \u00bfC\u00f3mo realizar un pedido? Los pedidos se realizan a trav\u00e9s de nuestra p\u00e1gina web en un proceso sencillo y r\u00e1pido. Los pasos son los siguientes: elegir producto, elegir formato y cantidades, a\u00f1adir al carrito, bolsa y checkout, finalizar compra. Entonces tendr\u00e1s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5556","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes - Condado de Martiniega<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/condadodemartiniega.com\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas Frecuentes - Condado de Martiniega\" \/>\n<meta property=\"og:description\" content=\"Alguna duda? Preguntas Frecuentes Aqu\u00ed est\u00e1n las preguntas mas habituales de nuestros clientes. 1. \u00bfC\u00f3mo realizar un pedido? Los pedidos se realizan a trav\u00e9s de nuestra p\u00e1gina web en un proceso sencillo y r\u00e1pido. Los pasos son los siguientes: elegir producto, elegir formato y cantidades, a\u00f1adir al carrito, bolsa y checkout, finalizar compra. 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