Any questions?
Frequently Asked Questions
Here are the most common questions from our customers.
1. How to place an order
Orders are made through our website in a simple and fast process.
The steps are as follows: choose product, choose format and quantities, add to cart, bag and checkout, finalize purchase.
Then you will have to complete the delivery and billing details (if necessary) and select the most convenient payment method for you, either via Paypal or by Credit Card. Here the purchase process ends.
Later your order is validated when the payment is confirmed. The shipping management is made the day after the purchase. You will receive an email with the details of it.
2. What is included on the prices shown on the website?
All prices are indicated in Euros (€) and include the applicable VAT at all times. These prices do not include the transport costs corresponding to the shipment of the products, which are detailed at the end of the purchase process, since they vary according to the shipping area and the formats sent.
For orders over 70€ the shipping cost is FREE.
3. I don’t live in Spain, how can I buy your products?
At the moment our website is designed for shipments to people located in the national peninsular territory.
If you live in the Canary Islands or the Balearic Islands, or if you want to send a shipment abroad, we can provide you personalized assistance. Please contact us via email at info@condadodemartiniega.com and let us know exactly what you are interested in (contact name, products, quantities, shipping address, phone number, etc.). We will reply to your query as soon as possible.
4. I would like to buy large quantities…
Go ahead then! We adapt ourselves due to the wide range of clients with very different profiles we have, ensuring that they are always satisfied and proud of our products. From large importers, distributors, restaurant groups, private corporations and private restaurants, to small delicatessen or private stores. We come to all of you.
Please contact us by phone at +34 630891736 from 9:00 a.m. to 5:00 p.m., Monday to Friday; or via email at info@condadodemartiniega.comWe are glad to assist you.
5. When will I receive my order?
Once received, orders are managed and shipped on the next day working day, using the logistics platforms contracted according to convenience.
Shipments are delivered within 24/72 hours, generally depending on the place of destination and other conditions that do not directly depend on us.
The first to consider is the festive calendar of the Comunidad Foral de Navarra, Corella is where all online orders are sent from.
At any time you can track your order through the link you will receive in your email, using the tracking number provided in it.
6. How could I get in touch with Condado de Martiniega?
Any queries can be consulted by phone at +34 630891736 from 9:00 a.m. to 5:00 p.m., Monday to Friday; or via email at info@condadodemartiniega.com. You can also write to us directly from our Contact section. info@condadodemartiniega.com. You can also write to us directly from our Contact section. Contact.
7. That's not what I ordered, what should I do?
If there has been a mistake when preparing your shipment, please let us know by phone at +34 630891736 or via email at info@condadodemartiniega.com detailing the incident. Please do not open or manipulate the products and keep them in the original packaging. We will sort it out as soon as possible.
8. I have received my order but it is open and leaking, what should I do?
We sell packaged liquid products and breakages can occur at any point in the logistics chain. It is not frequent but it can happen. The transport agency, if it sees that there is a package that is leaking liquid, has the obligation to stop its delivery.
However, if when you receive the box, you see that it has been opened or damaged, or you think it has been manipulated or it leaks, please take photos and videos and open it carefully. Report the incident immediately via email info@condadodemartiniega.com or via phone/whatsapp at +34 630891736. We will sort it out urgently.
9. Could I return my order?
You have up to 14 calendar days from the order delivery to return it without having to indicate the reason or incurring any additional cost.
In this case, contact us via email info@condadodemartiniega.com or by phone at +34 630891736 from 9:00 a.m. to 5:00 p.m. , Monday to Friday, to inform us of the return.
If there are other reasons why you want to return the order, please let us know in the same way.
However, it is convenient to consult the General Conditions for Purchasing that appear on our website where all the terms are detailed.
10. How to get discounts?
Ofrecemos los mejores productos a nuestros clientes, pero además lo hacemos al mejor precio, con promociones, sorteos y descuentos que anunciamos en nuestras redes sociales y web.
Si quieres aprovecharte de las ofertas, suscríbete en nuestra web y estarás al tanto de todo. ¡Te esperamos!.